The Cell Phone Buyer's Guide : Choosing Your Wireless Phone With Confidence by Penelope Stetz

An easy-to-read, casual approach to help newcomers in their purchase of their first cell phone. - The Digest Editors

Amazon: $8.95
Barnes & Noble: $8.95
Powell's: $8.95

Consumer's Guide to Cell Phones & Wireless Service by by GetConnected.com, Beverly LeDonne, and Jeff McLaughlin

A new book with all the ins and outs on how consumers can save money and buy the right cell phone package suited for them. - The Digest Editors

Amazon: $13.96
Barnes & Noble: $17.95

The Telecom Tutorials by Jane Laino

A guide on how to handle some the trickier aspects of managing organization's telecommunications resources. Up-to-date information on how to set up PBX and voice mail, how to implement enhancements to telephone systems, how to negotiate the big telecom buy, and more. - The Digest Editors

Amazon: $17.46
Barnes & Noble: $19.96
Powell's: $20.00

The Irwin Handbook of Telecommunications Management by James Harry Green

This very thick book is a wealth of information of every detail concerning telecommunications management. Inside you will find more on: principles of telecommunications management and planning, the Telecommunications Act of 1996, selecting telecommunications services and equipment, evaluating responses to requests for proposals, selecting and managing local exchange and long-distance services, managing automatic all distributors, PBX and key telephone equipment, voice processing equipment, local area networks and internets, wide area networks, video and audio conferencing equipment, convergence, telecommunications cost control, benchmarking telecommunications results, contracting and outsourcing, sizing and optimizing voice circuits, preventing toll fraud, resale of telecommunications services, telecom security and more. - The Digest Editors

Amazon: $66.50
Barnes & Noble: $76.00
Powell's: $30.00

Next Generation Phone Systems: How to Choose a Voice and Data Communications System for E-Business by Brian McConnell, Charlie, Ph.D. Schick, David Krupinski

Communications is changing. We are no longer stuck with just the voice phone. We have many options and tools at our disposal: email, fax, videoconferencing, the Web, Internet chat and whiteboarding. If you have an e-business or even a brick-and-mortar business but would like to realize the possibilities of communications convergence, this book is for you. - The Digest Editors

Amazon: $24.46
Barnes & Noble: $34.95
Powell's: $30.00

The New McGraw-Hill Telecom Factbook: A Readable Guide to Planning and Acquiring Products and Services by Joseph A. Pecar, David A. Garbin

This is a highly technical book that includes definitions, terminology, and background, regulatory and service-provision structures, telecommunications fundamentals, advanced network concepts, voice services, data services, wireless services in a very accurate way. - The Digest Editors

Amazon: $39.95
Barnes & Noble: $27.96
Powell's: $34.95 (new), $6.95 (used)

How to Shop for a Cell Phone: Herbie's Guide through the Cellular Maze by Curt Lenant

A really short, to-the-point book on choosing a cell phone. If you don't want a long-winded response, look no further. How to Shop for a Cell Phone is very straightforward. - The Digest Editors

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Amazon: $9.95
Barnes & Noble: $9.95
Powell's: $9.95

The Telephony Tutorials: A Practical Guide for Managing Business Telecommunications Resources by Jane Laino

A guide on how to handle some the trickier aspects of managing organization's telecommunications resources. Up-to-date information on how to set up PBX and voice mail, how to implement enhancements to telephone systems, how to negotiate the big telecom buy, and more. Some of the issues covered are: how to purchase local and long distance services, how to implement enhancements to the phone system and train staff, how to extract useful information from the telephone system in order to provide unique insights to upper management on how the communications systems are working, how to develop a new perspective on your switchboard operations and how to audit your telephone bills - The Digest Editors

Barnes & Noble: $19.95
Powell's: $19.95

Telecommunication Expense Management : How to Audit Your Bills, Reduce Expenses and Negotiate Favorable Rates by Michael Brosnan, John Messina, Ellen Block, Brian Leigh

A great book for the average consumer wanting to save hundreds and thousands in phone expenses. Lots of websites are cited (including The Digest!) and the details of expenses and bills are explained. - The Digest Editors

Amazon: $20.96
Barnes & Noble: $29.95
Powell's: $29.95

Escape From Voicemail Hell / Boost Your Productivity By Making Voicemail Work For You by Paul LeBon, Sara Karam (Editor)

Most of us hate voicemail. We feel like slaves to it. But Escape from Voicemail Hell will turn the tide on this power struggle. This book is chock full of powerful ideas on how to get voicemail to serve you instead of the other way around. It features: leaving more concise and planned out messages, approaching callbacks strategically, getting information you need effortlessly, improving communications with employees, superiors & customers, and time management. Highly recommended to sales managers who deal with salespeople and their customers. - The Digest Editors

PAUL LEBON, husband, father, and author is a productivity consultant and president of lebon directions, a consulting firm founded in 1992. Paul has 20 years experience in sales and sales management, and has spent the last decade teaching salespeople and managers how to be more productive and effective. Paul has also served on the adjunct faculty at Franklin Pierce College and Texas Woman's University.

Amazon: $11.95
Barnes & Noble: $10.75
Powell's: $11.95

The Phone Book : The Latest High-Tech Techniques and Equipment for Preventing Electronic Eavesdropping, Recording Phone Calls, Ending Harassing Calls by M. L. Shannon

Written in easy-to-understand language, the phone book answers any and all technical questions on new surveillance technology & what you can do to outwit them. It also details what the government has done to invade your privacy & what you can do to protect your privacy and yourself. It likewise uncovers little mentioned tidbits on cellular and mobile phones, faxes and email. - The Digest Editors

Amazon: $29.40
Barnes & Noble: $33.60
Powell's: $42.00

Phone Company Services : Working Smarter With the Right Telecom Tools by June Langhoff

This book is useful for anyone who uses the telephone - it isn't merely a telecom professional's handbook. It describes phone company services in detail and how to increase their effectiveness. Inside, there are tips on:

*Use Caller ID to get an instant record of your customer to save time and give faster service
*Use Distinctive Ring to make one phone line do the work of two or three -- dedicated voice, fax and data
*Get state-of-the-art technology with Centrex without spending money on equipment that will quickly become obsolete
* Never miss an incoming phone call with Voice Mail, Hunting, or Call Waiting
*Stay accessible on the road with Paging Services, Follow-Me phone service, Fax Mailbox and Call Forwarding
*Combine services to get the best service -- use Call Waiting with Caller ID and Voice Mail to decide whether to answer or take a message on each incoming call
*Cut your work time by using advanced technologies such as ISDN, T-1 and ADSL
*Improve your team communications skills by learning how to conduct a teleconference, participate in a videoconference, or set up a 3-way call

- The Digest Editors

Amazon: $9.95
Barnes & Noble: $9.95
Powell's: $9.95